Terms of Use

Welcome to our online store! DIY Crafty provides their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Privacy

DIY Crafty uses private address information for the use of shipping. DIY Crafty does not ask for any private information except an e-mail address to confirm orders. DIY Crafty by no means sells information to any third party. DIY Crafty does not use cookie information for any digital or social media research. DIY Crafty does not accept any payment information on the website. The direct EFT portal available on this website directs you to the Yoco channel. No personal banking information can or could be recorded or stored by this website. DIY Crafty company site is designed by SitePad and hosted by Afrihost. As of 1 July 2021, DIY Crafty fully supports the POPI Act. 

Electronic Communications

When you visit DIY Crafty or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site..

Risk of loss

All items purchased from DIY Crafty are shipped under a shipment contract. This means that the risk of loss and ownership of the items transfer to you once the order has been handed over to the carrier for delivery. DIY Crafty is not responsible for any lost, stolen, or damaged packages after they have been shipped. If you experience any issues, please contact the courier service directly..

Copyright

All content on this site, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of DIY Crafty or its content suppliers and is protected by copyright laws. The compilation of all content on this site is the exclusive property of DIY Crafty, with copyright authorship belonging to DIY Crafty, and is protected under copyright laws. Unauthorized use, reproduction, or distribution of any content from this site is strictly prohibited..

License and site acess

**License and Site Access** DIY Crafty grants you a limited, non-exclusive, and revocable license to access and make personal use of this site. You may not download (except for page caching) or modify the site, or any portion of it, without the express written consent of DIY Crafty. This license does not include: - Any resale or commercial use of this site or its content - The collection and use of product listings, descriptions, or prices - Any derivative use of this site or its content - Downloading or copying account information for the benefit of another merchant - The use of data mining, robots, or similar data-gathering and extraction tools This site, or any portion of it, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent from DIY Crafty. You may not frame or use framing techniques to enclose any trademark, logo, or proprietary information (including images, text, page layout, or form) of DIY Crafty and its affiliates without express written consent. Additionally, you may not use meta tags or any other “hidden text” using DIY Crafty’s name or trademarks without prior written permission. Any unauthorized use will result in the termination of the license granted by DIY Crafty. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to DIY Crafty’s homepage, provided that the link does not portray DIY Crafty, its associates, or its products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any DIY Crafty logo or proprietary graphic as part of the link without express written permission...

Reviews, Comments, Emails, and Other Content

**Reviews, Comments, Emails, and Other Content** Visitors may post reviews, comments, and other content, as well as submit suggestions, ideas, questions, or other information, provided that the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise harmful to third parties. Content must not contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false email address, impersonate any person or entity, or mislead others regarding the origin of any content. DIY Crafty reserves the right (but is not obligated) to remove or edit such content but does not regularly review posted material. By posting content or submitting material, unless otherwise stated, you grant DIY Crafty and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media. You also grant DIY Crafty and its affiliates the right to use the name you submit in connection with such content if they choose. You represent and warrant that you own or control all rights to the content you post, that the content is accurate, and that its use does not violate this policy or cause harm to any person or entity. You agree to indemnify DIY Crafty and its affiliates for any claims resulting from content you supply. DIY Crafty has the right (but not the obligation) to monitor, edit, or remove any content or activity on the site. DIY Crafty assumes no responsibility and accepts no liability for any content posted by you or any third party.y..

Shipping Policy

All orders are processed within 2 business days (excluding Sundays and holidays) after receiving your paid order confirmation email. If you opt for a bank EFT, we will only start processing your order once the amount reflects in the provided bank account. You will receive another notification when your order has shipped. Potential delays may occur during the festive season when high-volume orders are shipped that are outside of our control. You are welcome to use your own courier. Domestic Shipping Rates and Estimates Shipping charges for your order will be calculated and displayed at checkout. We offer R90 flat rate shipping in South Africa. We use the Pudo - Locker to Locker System. As per Pudo - Courier Guy delivery schedule: Deliveries to main centres take 1 to 3 business days. All other deliveries take between 1 to 6 business days. You are also welcome to arrange your own courier.

Collection

You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 2 business days. We will send you an email and a location pick up address when your order is ready along with instructions..

Tracking order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@diycrafty.co.za with your name and order number, and we will look into it for you..

Refunds, Returns & Exchanges

We accept returns up to 7 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at info@diycrafty.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution..

Payments

There are 3 methods of payment: Cash Bank EFT Instant EFT via Yoco You are welcome to send a proof of payment for the order to be processed. Please take note: NO ORDER WILL BE COLLECTED OR SHIPPED if funds are not cleared in our bank account. If you have any further questions, please don't hesitate to contact us at info@diycrafty.co.za. .